Frequently Asked Questions - Accommodation
The vast majority of accommodation offered through the platform has free cancellation available. However please be sure to double check the booking terms and conditions provided by the accommodation provider. Alternatively you can double directly with us via the contact page.
The shown prices are for the room.
Once all the payments have been made and cleared through SagePay we will release your hotel booking conformation letter.
Frequently Asked Questions - Payments
We do offer this option for the accommodation part of your booking only. Please send us a message using the contact form to speak to our team who can set this up for you.
Absolutely. We use Opayo (formerly Sagepay) as our payment gateway. All details are processed on their external servers which are secure. For added security our platform is SSL compliant as an extra safety blanket.
Frequently Asked Questions - Accreditation
In the words of MC Hammer, we are too legit to quit! We are members of Protected Trust Services (membership number 5443). PTS protects your hard-earned cash in a trust account for all bookings made directly through our platform. They also ensure our complete compliance with the current UK package travel regulations and consumer laws. Link to their credentials is on the footer below.
Yes. We use Opayo as the payment gateway provider who handle all the security so your details remain safe.
Frequently Asked Questions - Tickets
Depending on which festival you are looking into you can buy tickets through our platform. We are currently expanding the inventory to include this option with more events.
We utilise affiliation with major ticketing platforms such as Skiddle to offer users more festival options. This means that tickets booked through them are subject to their Terms & Conditions.
Frequently Asked Questions - COVID-19
We follow the official government advice of the Foreign & Commonwealth Office (FCO). We strongly suggest referring their website when undertaking any travel at this time.
In this event please contact us directly. We will follow the booking conditions of the event organisers directly and as such will be subject to their terms.
If your ticket has been purchased through an affiliate website please refer to their Terms & Conditions section on cancellation by the organiser.
We will closely monitor the situation and if a festival does have to cancel we will contact you advising a trigger of this clause. If a cancellation happens after the free cancellation period has lapsed then please contact us directly for the next steps.